The Thailand Guides

Embassies and Consulates in Thailand: Contacts and Lost Passport Steps

· 3 min read Practical
Hand placing a passport into a travel bag

Contents

  1. Embassy locations in Bangkok
  2. In an emergency
  3. What embassies can and cannot do
  4. If your passport is lost or stolen

Most embassies sit in Bangkok, so if something goes wrong in Phuket, Krabi or Chiang Mai you will usually deal with them by phone or email first. We recommend saving your embassy’s details before you fly. Contact details change, so always confirm on the official government page for your country.

Embassy locations in Bangkok

  • United Kingdom: British Embassy, AIA Sathorn Tower, Floor 12A, 11/1 South Sathorn Road, Bangkok 10120. Visits are by appointment only.
  • United States: the embassy is on Wireless Road. The main and after-hours line is +66 2 205 4000. Confirm the current street address and any Chiang Mai consular status on the official US Embassy site.
  • Canada: 15th Floor, Abdulrahim Place, 990 Rama IV Road, Bangrak, Bangkok 10500, +66 2 646 4300. Consular services are by appointment. For emergencies at any time, Canada lists a toll-free line to its Emergency Watch and Response Centre in Ottawa: 001-800-156-220-0142.
  • Australia: 181 Wireless Road, Lumphini, Pathumwan, Bangkok 10330, +66 2 344 6300. Outside office hours, choose option 1 to reach the 24-hour Consular Emergency Centre.
  • EU countries: most have an embassy in Bangkok, and some have honorary consuls in Chiang Mai or Phuket. We do not list them all here. Search your own foreign ministry’s “embassy in Thailand” page, or use the EU-wide consular help offered through any EU embassy if yours has none.

In an emergency

Golden spire and orange-tiled roofs of the Grand Palace complex in Bangkok seen across the lawn The Grand Palace complex in Bangkok, the usual first stop for a Day 1 sightseeing loop.

Local services come first. Call the Tourist Police on 1155 (English-speaking), 191 for police or 1669 for medical emergencies. Then phone your embassy. Our guides to staying safe in Thailand and common scams cover what to avoid before it comes to that.

What embassies can and cannot do

They can issue emergency travel documents, help you contact family, give lists of English-speaking doctors and lawyers, and check on you if you are arrested or in hospital. They cannot pay medical bills, fines or bail, get you out of jail, or interfere with Thai law. Good travel insurance covers the costs embassies will not.

If your passport is lost or stolen

Temple rooftops among the buildings of central Bangkok Temple rooftops among the buildings of central Bangkok.

  1. Report it to the police, or the Tourist Police on 1155, and get the written report. You will need it for everything else.
  2. Contact your embassy to apply for a replacement or emergency travel document. Bring photos, any copy of your passport and the police report.
  3. Visit Thai Immigration with the new document so your entry record and permitted stay are sorted before departure. Overstays are penalised, as covered in our Thailand visa guide.
  4. Cancel or report any stolen cards, and tell your insurer.

Keep a photo of your passport photo page and entry stamp in cloud storage. It speeds up every step.

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Frequently Asked Questions

Which number do I call first in a Thai emergency?
Call the Tourist Police on 1155 for English-speaking help, 191 for police, or 1669 for a medical emergency. Contact your embassy afterwards.
Can my embassy pay my hospital bill or bail me out?
No. Embassies can help you contact family, find a doctor or lawyer and explain local procedures, but they do not pay bills, fines or bail.
Do I need an appointment at my embassy?
Usually yes for routine services. Several embassies, including the British and Canadian, currently work by appointment, so check the official website before you travel across Bangkok.